FAQ
Here is a collection of frequently asked questions. If required, reach out by email for clarification.
Payment Plans
We believe art is for everyone. To assist with that belief we offer the SavvyArt Payment Plan to help you fit your desire for art into your budget. The SavvyArt Payment Plan offers you the opportunity to spread the cost of the artwork purchased, including tax and any shipping or additional fees, over 6 months (maximum 6 months and 6 payments) for no additional charge. The balance is due in 6 months. Any additional fees and shipping (if applicable) are added to the final payment. Your purchase will be shipped to you after the final payment has been received and cleared by the bank. Payment methods include VISA, Mastercard, Interac E-transfer and bank draft. The purchase will be done manually (not on the website), so if you desire to take advantage of our SavvyArt Payment Plan, please send us a message via our contact page, email us at karen@savvyart.ca or call 647.558.8185. Please include the desired artwork title, size and price you wish to purchase along with your contact details (name, phone number, email address).
Finer print: Not all artists are participating in the SavvyArt Payment Plan program. Artist participation in the payment program is at their discretion. Check the artist page to confirm if that artist is participating. Also, if the artwork is small or low priced, the artist may decide not to offer payment-over-time terms. For example, if the artwork is less than 24" and valued at $300 or less, the artist can choose not to collect payment over 6 months. There may be considerations for first time art collectors and receiving final payment in less than 6 months. We are happy to work with buyers and artists together to come to an agreeable payment.
Art Money Payment Plan for residents of UK, Australia, New Zealand and United States ONLY (not available in Canada yet). Art Money empowers you to buy art, supporting artists, galleries and a sustainable creative economy. With Art Money you pay over time, whilst artists and us (galleries, platforms) get paid immediately through their fin-tech enabled, win win business model. Art Money Plan is 10 payments. 10 months. No interest. STEPS: 1) The purchase will be done manually (not on the website), so if you desire to take advantage of Art Money Payment Plan, please send us a message via our contact page, email us at karen@savvyart.ca or call 647.558.8185. Please include the desired artwork title, size and price you wish to purchase along with your contact details (name, phone number, email address). 2) We create an invoice, including all taxes, services and shipping fees and take an initial 10% deposit. 3) You sign up with ArtMoney.com (A UK based finance company) and purchase the art on the site, using the invoice details we provide. 4) You complete your purchase on Art Money.com and agree to their payment terms. 5) We receive payment in 10 business days, minus a commission we pay to Art Money.com. 6) We pack and ship your new artwork once the payment has cleared our bank. 7) You continue to pay down your balance with Art Money and enjoy your painting while doing so.
Custom Framing
Custom frame your purchases for that finished look. Take advantage of our expertise and knowledge of decor and trends to be sure you have the most current look for your space. We work with all the major quality moulding manufacturers, such as Omega, Roma, Larson Juhl, Triple Touch and Fotiou. We specialize in custom framing to enhance the artwork, ensuring that it is the focal point, and match your decor. Click the big square button on the home page to request a quote or ask a question about our custom framing services.
Float Frame Options
FLOAT FRAME OPTIONS
Float frames allow a canvas to float inside a solid wood frame. The full size of the canvas is in full view, including a fraction of the sides. There's a gap between the frame and the canvas edge. The face of the frame beside the canvas is approximately 1/2". Canvas paintings usually come in 2 sizes - 3/4" thick and 1.5" thick. Of course artists do choose other depths of stretcher bars. So be sure to ask about the depth of the canvas if you plan to frame it.
Common Options:
Two most common sizes: Gallery 2" deep and Regular 1" deep
Common Colours: Black, Champagne, Silver, Gold, White, Brown, Natural Wood
Choose a black float frame for a contemporary finish. Framing your canvas is a polished look. 1/2" face width, approximately 1/4" gap or less between canvas and frame edge. Black sides. Champagne coloured frames are also referred to as Antique Silver. They are a softer silver and work great between a gold and a night silver. Choose a float frame for a polished finish. 1/2" face width, approximately 1/4" or less gap between canvas and frame edge. Champagne sides. Silver float frames are a great choice to brighten a canvas. Choose a silver float frame for a contemporary finish. Framing your canvas is a polished look. 1/2" face width, approximately 1/4" or less gap between canvas and frame edge. Silver sides. Gold float frames are used to brighten a canvas and a space, matching other gold features in the room. It POPS. Choose a gold float frame for a polished look. 1/2" face width, approximately 1/4" or less gap between canvas and frame edge. Gold sides. Choose a white float frame for a fresh look, brightening a canvas. Choose a white float frame for a contemporary finish. Framing your canvas is a polished look. 1/2" face width, approximately 1/4" or less gap between canvas and frame edge. White sides. Choose a brown float frame for a finished look, softer than black. Framing your canvas is a polished look. 1/2" face width, approximately 1/4" or less gap between canvas and frame edge. Brown sides. Choose a varnished natural wood float frame to match your decor. The neutral finish complements a canvas giving it a completed look. Choose a natural wood float frame for a contemporary finish. Framing your canvas is a polished look. 1/2" face width, approximately 1/4" or less gap between canvas and frame edge. Natural wood sides.
Certificate of Authenticity
For your confidence and security all of our artworks are authenticated by our team. At your request, we will issue an official Certificate of Authenticity for Originals and Prints, signed by the founder of SavvyArt Market. When you request it at point of sale, you should receive it either with your artwork shipment or a scanned copy via email, should your artwork be shipped from an artist located a far distance from our office.
Verified Archival Material
All materials used in the custom framing is archival quality. That means anything that comes in contact with the artwork you have purchased is acid-free and pH neutral. This is includes archival paper mats and printing paper and packaging materials like cardboard corner protectors, filler material and foam board. There will be no staining or yellowing due to use of non-archival products on artwork sold from this website.
Return Policy
100% Satisfaction Guaranteed Return Policy
If you don't love it, return it! If you are not satisfied with the item you purchased, because it arrived damaged or was not what you were expecting, please contact us by emailing karen@savvyart.ca within seven (7) days of receiving the product to begin the return or exchange process. All artwork must be returned in its original packaging. Custom artwork, such as StillMotion Art, Artisan Abstracts, custom framing and print on demand products have been produced for you specifically, following strict tried and tested procedures to ensure your approval before they are made, is not returnable. But sometimes mistakes occur, so please let us know if what you received does not meet your expectations and we'll make it right.
Shipping
We ship worldwide FOB Savvy Art. Shipping charges are extra. For destinations in common mainland Canada and USA for small artworks up to 800 square inches (for example up to 20" x 40" or 26" x 30") the cost is only ONE CENT (wahoo!). For all other destinations (including PEI, NFLD, Hawaii, and remote under services areas of the mainland) and for artworks larger than 800 square inches, shipping will be calculated in the shopping cart once you provide your address.
For very large artworks, conventional couriers cannot be used, so the price you receive in the shopping cart is an estimate. We will quote the insurance (if applicable), shipping, packaging and delivery for those on a case by case basis, meaning the price may go up or down. Please let us know if you wish to have your artwork installed. We can help you with installation.
We are very particular about packaging your purchase for safety and endurance. This could take up to 7 business days for larger artworks. For questions or unique shipping requests or if you wish to add insurance to your shipment, feel free to contact us directly. Go to the contact us page.
When you buy original art, the art will usually ship from the artist, unless we have it on hand. Prints, reproductions and limited editions are most likely shipped from Savvy Art in Oakville, but sometimes from the artist. Ask us where the artist is located if you wish to know. We ship worldwide. We will inform you of the shipping charges for your approval before we ship.
Due to the unprecedented affects of the COVID pandemic and economic volatility on shipping costs (not fun at all!!), the shipping rates in your shopping cart are estimates that will be confirmed once your order has been received. We may find a better way to ship the product to save on costs. Or we may be faced with a spike in costs. Once your shipping rates have been confirmed, you will have the opportunity to receive a full refund if you change your mind and wish to not make the purchase. Please feel free to contact us at 647-558-8185 or email karen@savvyart.ca, prior to completing the purchase, to receive a confirmed shipping cost, which will be valid for 24 hours. If you take longer to make the purchase, another shipping quote must be obtained.